Last modified June 19th, 2019
We at Trojan Horse was a Unicorn (THU) are sincerely committed to transparency and taking the highest care in protecting the privacy of our users and customers. As you use our website, we want you to be fully aware of how we use your personal information, as well as how you can protect your privacy.
Please read this Privacy Notice carefully (we wrote this with love), as the use of our website implies its consent. We tried to make it simple, "human-speaking" and accessible to all.
Our Privacy Notice may change from time to time, and when it does, we will announce it on the THU websites. If the changes are significant, then we will provide a more prominent notice, which will be posted on this website before the changes becoming effective and also send a newsletter. Each time a user accesses the website, the current version of the Privacy Notice applies. The date will identify the latest updates made.
Please note that this Privacy Notice does not apply to third-party websites (also called "Third Party Services" below), such as Facebook, Twitter, Instagram, Youtube, and Vimeo, that we do not control, even when you access them through our website and services. Please make sure to read the Third Party Services Privacy Policies carefully so that you know how they collect, use, and share your information.
Information collected by THU (or on THU's behalf)
The information you provide to us
When you create an account, use our services, purchase a ticket, enter in a challenge, and register to an event
To provide you with the possibility to use a dedicated THU user login area where you can manage your profile information, purchase tickets, and register to events and challenges, when you create an account we collect the following types of personal information:
Your name (in the form we ask your first and last name)
Country of Origin/ Nationality
Work experience (optional)
Portfolio, websites, and social media links (optional)
Profile image (optional)
Images of your work (optional)
Cover photo (optional)
Billing address for invoice purposes
The last four digits of credit card number, and credit card expiration date (if you are not paying with PayPal). This information is solely used to process your orders and help us provide information when solving issues regarding orders and purchases.
We use this information to help us improve our services and provide a better customer and user experience, and create better offers from us and our partners. Your name, nationality and other info will also be used on your THU Events' badges.
We do not share your personal information. We may share statistical/ demographic data with our Partners to help create better offers to our users and customers. This statistical data may be:
Age (based on birthdate)
Work experience (we will not divulge individual companies)
When you attend an event or THU activity
We take photographs and film all THU events and activities. Before, during, and after the events in several different locations. We use these photographs, videos, and audio only for THU Communications and Campaigns purposes. These videos are shared on THU social media channels and platforms, websites, newsletters, APPs, and other digital communication supports such as Press releases and Presentations.
By participating in a THU event or activity you are automatically giving permission to use your images. If you have any questions about your images being used, please contact us at [email protected].
When you contact us through our customer support emails and chat, we may keep a record of your contact information and the content of the communication for later reference. These records help us provide better customer service.
THU Main Event App
To have full access to your THU APP, you’ll login with your THU account or create one. It’s the same one you use to purchase your ticket and manage your profile.
When installing an APP on your mobile phone or tablet, you’ll exchange information with the operating system app store. THU has no access to that information.
THU can only see statistical and anonymous data, so we can learn and improve our APP.
Deleting your account and the right to be forgotten
If you wish to delete your THU account and your personal information, please send us an email to [email protected], and we will do this. We are currently working to have the “Delete Account” option in the user area, and we hope to release it soon. We will reply to any questions regarding privacy matters in 72 hours.
Information we automatically collect
When you visit one of our websites, we automatically collect the following types of information, some of which is anonymous:
Information about the devices you use to access the Internet (such as the IP address and the device, browser, and operating system type)
URLs that refer you to our Sites and the dates and times of your visits information on your shopping behavior on our Sites (e.g., page views, paths you take through our Sites, etc.)
General geographic location information (e.g., country or city) that shows where you are when browsing our Sites
Search terms that you enter to reach our websites, or on our websites to find products
And the fact that you opened one of our emails and newsletters.
We use analytics services to help us track the efficacy of our websites to help us improve our Services.
If you do not want Google Analytics to collect and use information about your use of our Services, then you can install an opt-out in your web browser (https://tools.google.com/dlpage/gaoptout).
Social Media Features (Sharing features)
THU websites include social media features, such as the Facebook Like" button and Share widget, or interactive mini-programs that run on our websites. These features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function correctly. Social media features and widgets are either hosted by a Third Party Service or hosted directly on our websites. Your interactions with these features are governed by the privacy policies of these Third Party Services.
Some pages on our website load a "Custom Audience Pixel" from Facebook to enable targeted advertising for our products on Facebook's platform. You can read more about how this works at www.facebook.com/customaudiences/app/tos
You can opt out of Facebook's data collection process at www.aboutads.info/choices
Emails and Newsletters
When we send you emails and newsletters, we may track whether you receive and open them to learn how to improve our customer experience, services and deliver more clear and better communications.
When you fill in surveys, we also receive your answers and collect them to improve our services and the users' experience in THU Events and online services. We send different types of emails and newsletters:
THU automatic emails for when you create an account, change a password, receive invites for an event, confirmation of purchase, and invoices.
THU account mailing list: for THU website account users. Emails to inform you of updates on functionalities of the website and user area, updates on Privacy Notice, and other relevant changes.
THU mailing list: for attendees registered in THU Events or Challenges. These communications are essential to keep you updated on any changes, updates, special offers, and other necessary information regarding the events and challenges.
THU Newsletter: we send information about THU activities (Events, Challenges, Community, THU Store, and Tickets) and other information we find relevant to share. You can edit this information on the newsletter form.
How we use Your Personal Information
We use your collected personal information (described above in A.) to improve our services and products, We also use your Personal Information for this:
provide our products and services
to personalize and enhance your THU Experience
to communicate, either to respond to your requests through customer care or to send you updates about your purchases, orders, and registrations
we analyze data to understand what we can improve in the customer and user experience
to offer recommendations, related content, and offers and campaigns about our services, challenges, events, and products
for internal business purposes
As part of our commitment to being transparent, here is how we may share your Personal Information, and only as described below!
Sometimes we need services provided by Third Party Services to offer a full service.
E-commerce platforms: we use Shopify for the THU Store. To improve your customer experience when you buy at THU Store we will store your data such as your email address. We do not share your information with Shopify, but some services may require the exchange of some data.
Stripe Payments Europe, Ltd is the payment gateway for orders paid with Visa, MasterCard & American Express. The parties in the transaction are the customer and Stripe. Consequently, Stripe is responsible for all related obligations, and also the recipient of the payment.
IfThenPay is the payment gateway for orders paid with Multibanco and are responsible for the transaction.
PayPal: when you use PayPal, the parties involved in the transaction are the customer and PayPal.
Vimeo: Vimeo hosts the THU TV volumes, and acts as the payment platform. The parties in the transaction are the customer and Vimeo. Consequently, Vimeo is responsible for all related obligations, and also the recipient of the payment.
Invoices: in order to issue the invoice regarding your THU purchases (event tickets and THU Store) we work with an invoice provider (mandatory in Portugal) - InvoiceExpress - with whom we share the fiscal/ financial information you provide when making a purchase or requesting an invoice. This information is not shared with any other services other than the fiscal authorities.
To collect and process the information needed to manage the Participant’s entry in the Challenge, THU uses the following platforms:
ArtStation: a showcase platform for games, film, media & entertainment artists. We use this platform for the Golden Ticket challenge.
Evalato: a submission and evaluation software for awards, grants, papers, scholarships, HR, funding and other programs. We use this platform for the Talent League challenge.
Delivery services: to deliver your THU Store purchases we need to share your personal information - Name, Address, and Phone number when requested, with delivery services. These services may vary according to the destination address.
Hosting services: we use different web hosting services.
Travel and accommodation arrangements, and Invitation letters: when you ask an invitation letter to THU Events, you give us permission to issue a letter with this personal information to the diplomatic entities in question:
Date of Birth
Passport issue date
Passport expiry date
THU Ticket number
Some other info may be explicitly requested for each case, but this is the information usually asked by diplomatic services.
Event badges and registrations: we may share your name and country to the company providing the printing of THU Events badges.
With sponsors and partners: we only share statistical/demographic data about the Tribe and attendees so our partners can create better and more specific offers.
With recruitment companies at THU Events: when you apply for a recruitment session you share your name, profile, and portfolio links with the selected companies and other users (Tribe members). During your recruitment sessions, interviews, video calls, audio calls, or chats, you may share more information, such as your contacts, but that exchange will be between you and the companies.
Disclosure of your Personal Information
There are some exceptions for the disclosure of your Personal Information, and these are the ones we do not control:
THU will employ best efforts not to use or disclose any Personal Information it gathers from you unless reasonably required to comply with governmental, legal, or internal record-keeping requirements.
THU is committed to transparency and protecting your data (if you have read this far, congratulations! The first three amazing humans who send us a print screen will win a THU surprise).
To comply with valid legal requirements such as a law, regulation or court order; If we are legally compelled to disclose your Personal Information to a third party, we will notify you unless doing so would violate the law or court order;
This Privacy Notice was written in compliance with the European General Data Protection Regulation - Regulation (EU) 2016/679 of the European Parliament and Of the Council of 27 April 2016. If you have any questions or doubts, reach out to us at [email protected]
Governing Law & Court of Jurisdiction
Applicable Law: Portuguese Law.
Court of Jurisdiction: Lisbon, Portugal.