Main Event
- How can I attend the Main Event?
- Tickets for THU 2019 will be available starting February 5, 2019, at 10:00 am CET (Malta time). They tend to sell out quickly so keep an eye on our updates! You can be notified by subscribing to our newsletter or follow us on social media.
- When and where does the Main Event take place?
- THU will take place in La Valletta, Malta, an island surrounded by blue water, colorful boats and sunny weather! THU 2019 will start on the 23rd of September and finish on the 28th.
- How much are the tickets for the THU Main Event?
- Tickets to the THU Main Event have different prices:
- Pioneer Tickets (only available for Tribe members who were part of the first edition of THU in 2013): 450€ (+ taxes and fees)
- Veteran Tickets (for attendees who have participated in at least two prior editions of THU Main Event): 500€ (+ taxes and fees)
- Warrior Tickets: 600€ (+ taxes and fees)
- How can I pay for the tickets?
- You can use a Credit card or Multibanco (for Portugal only). We do not accept PayPal. If you have any issues with the payment method, reach out to us at support@trojan-unicorn.com.
- How does the payment in installments work?
- The total price of the ticket (ticket + VAT + fees) is divided by the number of installments, which may vary from 2 to 5, depending on when you purchase your ticket (this option is not available after May 31st). The sooner you purchase the ticket, the more installments you'll be able to have. We don't add any additional charges. You can read more about it here.
- When should I arrive?
- Pre-event activities usually start one day before the Main Event, so getting to Malta by September 22 is ideal. We suggest arriving in the morning for a relaxed trip from the airport to La Valletta and time to settle in.
- How do I go from the airport to the venues?
- You can read more on our plan ahead section here.
- Where should I stay?
- We advise you to stay in La Valletta, where THU will take place. The Three Cities (Vittoriosa, Senglea, and Cospicua) and Sliema are also good options because of their convenient public transportation. THU will provide special prices for attendees in some hotels in Malta. You can read more on our plan ahead section here.
- What should I bring to THU?
- Good vibes! And, because it's still hot in September, make sure to bring some sunscreen. We don't want to sound like your mother, but next to your swimsuit, do pack something warm for the chilly nights. And of course don't forget your portfolio, laptop and business cards.
- It turns out I can't go, can I give my ticket to a friend?
- Tickets can be transferred until September 1. Pioneer and Veteran Tickets can only be transferred to respectively another Pioneer or Veteran. For more information write to us at tickets@trojan-unicorn.com and we'll try to help you!
- Can I have a refund?
- There are no refunds for THU Tickets. Please read our Terms and Conditions carefully. You're able to transfer your ticket under certain limitations. If you still have any questions, reach out to us at tickets@trojan-unicorn.com
Store
- How do I place an order?
- Select the items you want from the THU Store. Choose the quantity and size of your item, add it to your cart, and click on "check out". Login or create an account to proceed. Insert your shipping address, select a payment method, and complete your order.
- Can I cancel an order?
- If you haven't received an e-mail saying that your order has been shipped, you're still on time to cancel it. Please see our Cancellation Policy for more information.
- How much is shipping?
- To estimate shipping costs, please add items to your shopping cart. Please note that some countries outside the EU zone might have to add Custom taxes on top of the shipping costs. We advise you to look up the information for international purchases in your country.
- Which countries do you deliver to?
- The THU Store ships to the EU (except for Norway, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, French Polynesia, Saint Pierre and Miquelon, Wallis and Futuna, Saint Martin, Sant Barthélemy and New Caledonia); Switzerland; the United States (except for American Samoa, Guam, Northern Mariana Islands, Puerto Rico and the United States Virgin Islands) and Brazil.
- Can I return my order?
- Yes. As long as the items are in their original wrapping and haven't been used, you can return them. To return a product write to our store support team at store@trojan-unicorn.com. Please read our Returns and exchange policy before contacting us.
- I would like to know more about the THU Store Policies.
- Great! You can read everything here and here. If you would like to contact us directly at store@trojan-unicorn.com, we will be happy to help!
TV
- What is the Sketchbook Series?
- We took every sketchbook episode from THUTV Vol.I, Vol.II and Vol.III and combined them to create this unique pack. 16 episodes hosted by Karla Ortiz, featuring Iain McCaig, Sean Sevestre, King Jung Gi, Claire Wendling, Moby Francke, Bobby Chiu, Mark Crash McCreery, Ricardo Cabral, Nadezda, Even Mehl Amundsen, Ruan Jia, Karl Kopinski, Robh Ruppel, Tran Nguyen, and Terryl Whitlatch. You can buy your access here.
- What is Volume III?
- Vol III takes you right to THU 2017. Feed your inner creator and get inspired by Talks, Masterclasses, and B-sides. Whether you find yourself staring at a blank page or just need some creative fuel, this is the best place to start. Vol III is for creators, creatives, makers, and artists of all kinds. It’s not about the techniques, but about fostering your creativity. See more info here.
- What is Volume II?
- Vol. II includes most of the talks and masterclasses from THU 2016, plus exclusive shows and other content created by the THU Team. All our content is carefully selected and produced for digital artists who are looking to expand their creativity. You can buy your access here.
- What is Volume I?
- Volume I of THUTV is a compilation of videos created by the THU Team during THU 2015. It includes the live coverage of the event - talks from world renowned Iain McCaig, Emmy Award Winner Alberto Mielgo and many more. You can also see the opening and closing ceremonies and all the exclusive shows. You can buy your access here.
- Where can I watch THUTV?
- THU TV Volumes I and II are available on Vimeo. Vimeo works on multiple devices and allows you to watch THU TV anytime, anywhere, as long as you're connected to the internet.
- I can't see THUTV. What should I do?
- First of all, don't panic. We're always here to help. Write to support@trojan-unicorn.com and explain your problem. Please be as thorough as you can and include screenshots if possible.