There are no stupid questions

But before you sound silly, read this.

Main Event

  • How can I attend the Main Event?
  • Tickets for THU 2018 will be available starting March 15, 2018, at 19:00 CET (Malta time). They tend to sell out quickly so keep an eye on our updates. You can be notified by subscribing to our newsletter or follow us on social media.  
  • When and where does the Main Event take place?
  • THU will be held in La Valletta, Malta, an island surrounded by blue water, colorful boats and sunny weather! THU 2018 will start on the 24th of September and will end on the 29th.
  • How much are the tickets for the THU Main Event?
  • Tickets to the THU Main Event 2018 have different prices: Please read our Terms and Conditions for more information and if you have any questions, drop us a line at tickets@trojan-unicorn.com.
  • When should I arrive?
  • Pre-event activities usually start one day before the Main Event, so getting to Malta by September 23 is ideal. We suggest arriving in the morning for a relaxed trip from the airport to La Valletta and time to settle in.
  • How do I go from the airport to the venues?
  • More information about shuttles and transports coming soon!
  • Where should I stay?
  • We advise you to stay in La Valletta, where THU will take place. The Three Cities (Vittoriosa, Senglea, and Cospicua) and Sliema are also good options because of their convenient public transportation. THU will provide special prices for attendees in some hotels in Malta, more info coming soon!
  • What should I bring to THU?
  • Good vibes! And, because it's still hot in September, make sure to bring some sunscreen. We don't want to sound like your mother, but next to your swimsuit, do pack something warm for the chilly nights. And of course don't forget your portfolio, laptop and business cards.
  • It turns out I can't go, can I give my ticket to a friend?
  • Tickets can be transferred until September 1, 2018. Pioneer and Veteran Tickets can only be transferred to respectively another Pioneer or Veteran. For more information write to us at tickets@trojan-unicorn.com and we'll try to help you!
  • Can I have a refund?
  • There are no refunds for THU Tickets. Please read our Terms and Conditions carefully. You're able to transfer your ticket under certain limitations. If you still have any questions, reach out to us at tickets@trojan-unicorn.com

TV

  • What is Volume I?
  • Volume I of THUTV is a compilation of videos created by the THU Team during THU 2015. It includes the live coverage of the event - talks from world renowned Iain McCaig, Emmy Award Winner Alberto Mielgo and many more. You can also see the opening and closing ceremonies and all the exclusive shows. You can buy your access here.
  • What is Volume II?
  • Vol. II includes most of the talks and masterclasses from THU 2016, plus exclusive shows and other content created by the THU Team. All our content is carefully selected and produced for digital artists who are looking to expand their creativity. You can buy our access here.
  • What is Volume III?
  • Vol III takes you right to THU 2017. Feed your inner creator and get inspired by Talks, Masterclasses, and B-sides. Whether you find yourself staring at a blank page or just need some creative fuel, this is the best place to start. Vol III is for creators, creatives, makers, and artists of all kinds. It’s not about the techniques, but about fostering your creativity. See more info here.
  • Where can I watch THUTV?
  • THU TV Volumes I and II are available on Vimeo. Vimeo works on multiple devices and allows you to watch THU TV anytime, anywhere, as long as you're connected to the internet.
  • I can't see THUTV. What should I do?
  • First of all, don't panic. We're always here to help. Write to support@trojan-unicorn.com and explain your problem. Please be as thorough as you can and include screenshots if possible.

Store

  • How do I place an order?
  • Select the items you want from the THU Store. Choose the quantity and size of your item, add it to your cart, and click on "check out". Login or create an account to proceed. Insert your shipping address, select a payment method, and complete your order.
  • Can I cancel an order?
  • If you haven't received an e-mail saying that your order has been shipped, you're still on time to cancel it. Please see our Cancellation Policy for more information.
  • How much is shipping?
  • To estimate shipping costs, please add items to your shopping cart. Please note that some countries outside the EU zone might have to add Custom taxes on top of the shipping costs. We advise you to look up the information for international purchases in your country. 
  • Which countries do you deliver to?
  • The THU Store ships to the EU (except for Norway, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, French Polynesia, Saint Pierre and Miquelon, Wallis and Futuna, Saint Martin, Sant Barthélemy and New Caledonia); Switzerland; the United States (except for American Samoa, Guam, Northern Mariana Islands, Puerto Rico and the United States Virgin Islands) and Brazil.
  • Can I return my order?
  • Yes. As long as the items are in their original wrapping and haven't been used, you can return them. To return a product write to our store support team at store@trojan-unicorn.com. Please read our Returns and exchange policy before contacting us.
  • I would like to know more about the THU Store Policies.
  • Great! You can read everything here and here. If you would like to contact us directly at store@trojan-unicorn.com, we will be happy to help!
Still have a question? Reach out to us