Terms & Conditions Mentees

THU Platform - Terms and Conditions

Effective Date: 16/10/2025

1. Introduction 

Welcome to the THU Platform ("Platform") available through the website [https://www.trojan-unicorn.com/] operated by THU, S. A., a company registered in Portugal, with the corporate number 516116681, headquarters at Rua Elísio de Melo, 41, 2º Andar 4000-196 Porto, and with its principal place of business at Rua da Emenda 19, Lisbon. These Terms and Conditions ("Terms") govern your use of the Platform, which connects mentors and mentees for live video mentorship sessions.

These Terms contain very important information regarding Your rights and obligations, as well as conditions, limitations and exclusions that might apply to You. Please read these Terms carefully before using our Platform. 

By using or accessing the Platform, you agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions provided to you. If you do not agree with these Terms, you must not use the following service provided by our Platform.

If You have any questions, complaints or comments regarding the Platform, You may contact us at [email protected].

We may also amend these Terms from time to time, so please make sure You have seen the latest version. Where these Terms (or any part of them) have been translated into languages other than English, the English language version takes priority.

 

2. Definitions

• "Mentor": An individual or organization offering mentorship services through the Platform.
• "Mentee": An individual user seeking and purchasing mentorship sessions.
• "User": Any individual or entity using the Platform, including Mentors and Mentees.
• "Session": A live video mentorship interaction between a Mentor and a Mentee.
• “Co-host”: A secondary Mentor or group of Mentors that may be invited by the primary Mentor to join and participate in a Session.

 

3. Eligibility 

Users must be at least 18 years old to use the Platform's services. By registering, you confirm that you meet this requirement.

 

4. Account Registration and Timezone Settings

You must create an account to access THU Platform services. You agree to provide accurate, current, and complete information and to keep this information up to date. THU Platform shall not be liable for incorrect registration or incorrect registration details. The registration and provision of all details for this purpose is the sole responsibility of the User.

Important note: set the timezone to your current location before browsing opportunities. 

 

5. Services Provided

The Platform acts solely as an intermediary between Mentors and Mentees, providing the digital infrastructure for announcements, scheduling, communication, and payments. The Platform does not guarantee any specific outcomes or satisfaction from mentorship sessions. All sessions are conducted live via video conferencing.

Sessions are conducted live via the Platform’s video call tool, with integrated chat. Sessions may only be recorded with the prior knowledge and explicit consent of the Mentee. Any approved recordings will be used solely for promotional, educational, or quality assurance purposes and will not be shared publicly without the Mentee’s consent.
 

6. Terms for Mentees 

6.1 Purchasing a slot

Mentees can explore available paid mentorship sessions via the “Skill hub” menu, under the "Mentorship"sub-menu, or within specific thematic spaces. To view details and time availability, Mentees should access the full description of each mentorship offer.

When You select a time slot, it becomes temporarily pre-reserved for You. To confirm and secure the booking, payment must be completed within 1 hour of selecting the slot.

If payment is not completed within this time frame, the pre-reserved slot will be automatically released and made available to other Users.

Once payment is successfully processed: 

• Your selected slot becomes confirmed - view and join it later, under your account in the My Schedule menu.
• It also automatically generates an approved application, accessible under your account in the Applications > Approved Applications section.

The Mentee is solely responsible for verifying the Mentor’s availability and selecting an appropriate time before purchase. The Platform is not responsible for any scheduling conflicts or misalignments resulting from failure to confirm availability prior to booking. The mentee should set up the timezone preferences before choosing a time.

6.2  Pricing and VAT

The total amount charged for the purchase of a mentorship includes the mentorship price, applicable transaction fees (always applied), and VAT (when applicable).

Important Notes:

• A fee of 4% is added to the mentorship price to cover transaction costs.
• The total amount presented may vary depending on whether the mentee is located inside or outside the European Union, as this affects the VAT applied.
• Value Added Tax (VAT) will be applied additionally, based on the Mentee’s billing address, in accordance with applicable tax regulations. 
• VAT is applied to both the mentorship price and the transaction fee, when applicable.

Amount charged to the mentee

Example 1: With VAT (Mentee in the EU)

Mentorship price: €100

Transaction fee (4%): €4.00

VAT 23% (applied to both mentorship price and transaction fee): €23.92

Total charged to the mentee: €100 + €4.00 + €23,92 = €127.92

 

Example 2: Without VAT (Mentee outside the EU)

Mentorship price: €100

Transaction fee (4%): €4.00

VAT: €0

Total charged to the mentee: €100 + €4.00 = €125.00

6.3 Cancellations and Refunds:

• By purchasing a mentorship, the Mentee expressly waives the right to cancel or request a refund once the session has been scheduled, as the intermediation service is considered fully executed at that point, unless the Mentor cancels the session, in which case the Mentee will receive a full refund.
• If a Mentor cancels or fails to attend a scheduled session without providing a timely alternative, the Mentee will receive a full refund.
• The Mentee selects the session’s date and time at the time of purchase. If the session is later unscheduled, rescheduling will depend on the Mentor’s availability and is not guaranteed. Please note that refunds will not be issued for unscheduled sessions.
• If the Mentee terminates or discontinues a multiple-session mentorship, no partial refund will be issued for any remaining sessions.
• Refunds will not be issued if the Mentee fails to set their correct time zone prior to booking a session, resulting in a scheduling error or missed appointment.

6.4 Right of Withdrawal:

• In accordance with EU consumer protection law, the right of withdrawal may be waived by the parties for the provision of services that include a payment obligation when the following conditions are met:

i) The services have been fully performed after the consumer's explicit prior consent; and

ii) The consumer acknowledges that they will lose their right of withdrawal once the contract has been fully executed.

• By accepting these Terms and Conditions, You expressly authorize THU to fully provide the contracted services. You acknowledge and agree that as a result of the full performance of the services, you lose your right of withdrawal from the contract, as it will be considered fully executed.

6.5 Rescheduling by Mentee:

Mentees may attempt to reschedule, subject to the Mentor's availability. Rescheduling must be done at least 1 hour before the session. No refund is provided if an alternative slot is not available.

 

7. Payment Processing and Invoices

All payments for mentorships must be made exclusively by credit card. No other payment methods are accepted at this time.

Payments made through the THU Platform are securely processed by our third-party payment service provider, Stripe, Inc. By making a purchase, Mentees agree to be bound by Stripe’s Terms of Service and Privacy Policy. 

Stripe is fully compliant and authorized to process payments in accordance with applicable financial regulations. The use of Stripe ensures secure handling of your payment details and compliance with strong customer authentication (SCA) requirements under the Revised Payment Services Directive (PSD2) within the European Union. 

THU does not store or access full credit card details at any time. All sensitive payment data is handled directly by Stripe.

Access to invoices is available directly through the User’s account area, under the 'Billing' section.

 

8. Data Protection and Privacy 

All personal data provided by Mentees during the registration, booking, and session process is collected and processed in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

Mentees’ personal information will only be used for purposes necessary to provide the mentorship service, process payments, and ensure platform security. Data may be shared with Mentors solely for the purpose of conducting the mentorship session, and never for commercial or third-party purposes.

You must ensure that the Personal Information You provide is accurate and complete, and that all registration details contain Your correct name, address and other requested details.

You have the right to access, correct, or delete their personal data, and may exercise these rights by contacting the Platform via the designated email address. For full details, please consult our Privacy Policy.

All session-related information and personal communications will be treated as confidential by both THU and the participating Mentor.

 

9. Copyright

Your use of THU Platform and its contents grants no rights to You in relation to THU intellectual property rights, including, without limitation, trademarks or right to any designs, logos, graphics, photographs, animations, videos and text, or the intellectual property of third parties in relation to content appearing on THU Platform.

You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the content or materials on the THU Platform other than for Your own personal use.

Any use other than that permitted above may only be undertaken with THU prior express authorisation.

By submitting information, text, photos, graphics or other content to Us via the Platform, You grant us a right to use such materials at Our own discretion, including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from THU Platform.

 

10. Security

You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to You or selected by You for use on THU Platform. You may not share these with or transfer them to any third parties. You must notify THU Platform immediately of any unauthorised use of them or any other breach of security regarding the Platform that comes to Your attention. We have the right to suspend Your account or to disable any User at any time if We believe You have failed to comply with these Terms or for security and maintenance reasons.

 

11. Limitation of Liability 

THU is not liable for:

• Scheduling conflicts;
• Technical difficulties on the mentee's or mentor’s side;
• Quality of session content;
• Expected outcomes from mentorship sessions.

We act only as a facilitator and may intervene in clear violations of the Terms. THU Platform reserves the right to suspend, restrict or terminate Your access to the Platform at any time without notice at THU discretion if THU has reasonable grounds to believe You have breached any of the terms of this Terms.

THU do not accept liability for damage to Your computer system or loss of data that results from Your use of the Platform. THU do not guarantee or warrant that any material available for downloading from THU Platform will be free from infection, viruses and/ or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy Your particular requirements for the accuracy of data input and output. You are responsible for ensuring that Your computer system meets all relevant technical specifications necessary to use THU Platform and is compatible with THU Platform.

If technical difficulties arise that are attributable to THU, THU will facilitate the rescheduling of the affected session.

 

12. Changes to Terms 

To the fullest extent permitted under applicable law, THU may alter these Terms from time to time and post the new version on THU Platform, following which all use of THU Platform will be governed by that version. You will be deemed to have accepted any such changes by Your use of THU Platform from such time. You must check the terms and conditions on THU Platform regularly.

 

13. Jurisdiction

In the event of any dispute between You and THU concerning these Terms, and services and any non-contractual obligations arising out of or in connection with it, the initial dispute should be resolved amicably. Failing that, legal jurisdiction is the courts of Lisboa, governed by the laws of Portugal, will be apply.